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The Ting $100,000 ETF Payout

UPDATE: The Ting $100,000 promotion is over.

While it’s too late to have us cover your early termination fees with this specific promotion, we’re always coming up with new and interesting ways to mix things up. If you’d like to be among the first to know the next time we come up with a way to help the mobile contract-afflicted, sign up here. Also, it behooves us to say, promotion or no promotion, you’d probably still save money on mobile with Ting.

UPDATE: The Ting $100,000 ETF page is now live! The button to “Reserve your spot” will direct you to the signup form starting Feb. 1, 2013 at 12:01 ET (GMT -5:00)

UPDATE: Check out the Ting $100,000 ETF payout FAQ

We hear from people all the time that they’re going to make the move to Ting… just as soon as their current mobile contract is up. We hate to see people toil under the yoke of mobile oppression (not to overstate things). We’ve decided to take matters into our own hands.

We’ve set aside $100,000 to pay off Ting switchers’ early termination fees (ETFs) over the entire month of February.

On Feb 1, the Ting $100,000 ETF payoff page will go live (we’ll update this post with the link). Continuing through the end of the month, Ting will be paying off the early termination fees (ETF) up to $350 per line for anyone that’s ready to ditch their mobile contract and come over to Ting.

We’re not buying out your contract and asking you to sign a new one; Ting is (and always will be) contract-free. Your ETF payment comes in the form of a non-expiring service credit dropped straight into your Ting account.

Why, we hear you asking in earnest? Well, because we’re pretty sure that after you give us a try, you’ll stick around long after your Ting credit has run through and you’ll join the ranks of happy Ting customers, saving money, living contract free and taking advantage of all Ting has to offer

How it works

You can buy a device now in preparation for the Feb 1 campaign launch if you wish but you’re not required to do so. You have the option to purchase a new or refurbished Ting device, buy a used Sprint device that’s ready to come to Ting or bring an eligible, inactive Sprint device that you’re no longer using.

When the campaign launches on Feb 1, hit the Ting $100,000 ETF page (again, we’ll update with the link) to secure your slice of the $100,000 ETF payout fund. Within 30 days, you’ll need to activate your device, port your mobile number to Ting and send us your ETF documents. We’ll then drop a credit for the full ETF amount into your Ting account.

We’re not into setting limits but in this case, we must: We’ll be paying out the ETF up to the maximum per line which, depending on your carrier, can be as high as $350. You can bring over multiple lines and we’ll give you up to the $350 max for each line.

We’ll pay out ETFs for any contract that was in effect or that wasn’t renewed / extended before Jan 16, 2013: the day we pre-announced this promotion.

So why are we telling you about this now at the obvious risk of having a bunch of people who are in a mobile contract hold off from making the move to Ting until our ETF buyout program is online? Simple. This promotion is not retroactive; we’d hate to spring this on you the day after you paid out your ETF and made the move to Ting. We figure we’ll give a heads up and you can decide what to do with all the available information. Just don’t sign another mobile contract between now and February 1, 2013, OK?

Are you stuck in a mobile contract? Do you know what your early termination fee would be if you cancelled? Let us know in the comments below.

Check out the Ting $100,000 ETF payout FAQ

The Ting used device marketplace
powered by Glyde

At Ting, we’re always looking for great companies to partner up with. Not in the last call at the bar, we’ve gotta go home with somebody sense but in the let’s talk long-term, you complete me sense.

To us, partnerships are not just about how good your site looks or how easy you are to work with. It’s deeper than that: It’s about reputation too. We’re looking for someone we can talk to (thanks to a great API), someone whose spiritual outlook on customer service matches ours. Someone we can grow old with. A soulmate.

With that somewhat disturbing metaphor behind us and assuming we haven’t scared them off (too much? too soon?) we’re very pleased to announce a new partnership with Glyde, the awesome used device marketplace.

With this partnership, we are now able to offer used devices. We’re launching with four smartphones, all Sprint branded and bring your Sprint device to Ting-ready. Those device are: the HTC EVO 4G, HTC EVO 4G Shift, LG Optimus S and the Samsung Galaxy SII (Epic 4G Touch).

This partnership also means that when someone is looking to make the switch to Ting and needs to sell an old device, we’ve got a friend in the industry that we can recommend.

It’s early days for the Ting used device marketplace powered by Glyde. The next priorities are to integrate used devices into the Ting devices page and to add more used devices to the list of what’s available.

We’ll take this opportunity to say that this partnership in no way affects our plans for new or refurbished devices; we’ll continue to work hard to build out both of those catalogs. This partnership is all about offering you choices.

The used device marketplace offers a curated list of used Sprint devices that are available through the Glyde marketplace. Purchases run through the Glyde purchase path, seamlessly integrated into Once you receive your new device, it can be activated through the simple bring your Sprint device to Ting process.

Given the popularity of Ting-ready refurbished devices, we’re pretty sure there’s some latent demand for inexpensive devices for us to meet.

A good partnership is one that benefits both parties, that is founded on mutual respect and that – this is the most important part – benefits the end user. That is to say the customer. That is to say (hopefully) you. We feel that this is one of those partnerships.

How Glyde works

Glyde offers a clean, simple and honest used device marketplace. They make it super easy for you to sell a mobile phone or gadget you’re no longer using. More to the point perhaps, they make it super easy to buy a used device with none of the potential pratfalls of craigslist, eBay and the like. The device you receive comes guaranteed by Glyde. The seller receives his or her money as soon as the purchaser acknowledges that the item has been received and is in same condition as it was described.

Glyde doesn’t actually sell anything. Rather, they broker the sale of a device between the buyer and seller; they are, in effect, the middle man, the one offering the audience for gadgets and gear being sold. They make it super easy to list electronics, games and DVDs you no longer use for sale on the site. They work out all the shipping details such that all a seller has to do is slip his or her device and associated boxes and cables into an envelope and drop it in a mailbox. So it is that they have a huge catalog of stuff for sale at any given time.

Device update: Samsung Galaxy Nexus on Ting and M370 refurbs

It’s that time. What time? Why, it’s device update time!

It’s a particularly good one for anyone that’s been asking us to carry the…

Samsung Galaxy Nexus

The pure Android-sporting Samsung Galaxy Nexus is the latest addition to the Ting device lineup. Or it will be tomorrow afternoon when we put it up for pre-order on the Ting devices page.

Sadly, we won’t have the Galaxy Nexus in time for the holidays. Pre-orders will ship early in the new year. It’s a bummer, we know. We’re sorry.

The Galaxy Nexus sports a 4.65-inch screen, a dual-core 1.2GHz processor, 32GB of internal storage, 1GB of RAM, a front 1.3 and a rear 5MP camera. Perhaps more to the point, it runs Android 4.1, Jelly Bean in all its unmodified, unbesmirched goodness. No add-ons, no pre-installed app packs, no cruft.

Special thanks to Ken Kinder, the man behind We had a meeting with Google to talk Nexus. We showed them your site. It helped to prove our point that people have been specifically asking for Nexus devices on Ting.

As it’s an LTE device, existing Sprint Samsung Galaxy Nexuses (Nexi?) cannot be brought to Ting at present. As we’ve said previously, we’re working hard to have the LTE limitation lifted from the Bring your Sprint Device to Ting program. We’ll keep you posted as to our progress.

That said, the Samsung Nexus S can make the switch to Ting. It will be added to the Bring your Sprint Device to Ting whitelist in the next couple of weeks.

Samsung M370 refurbished

We’ve fielded numerous requests for an inexpensive refurbished clamshell feature phone. Only too happy to oblige, on Thursday we’ll also be adding refurbished Samsung M370s to our lineup at around $50.

The M370 is a solid feature phone with excellent call quality and not much in the way of bells or whistles… unless you’re talking about bell and whistle ringtones. It’s got a bunch of those.

We’ll have much more device news to share in the New Year. Until then, we don’t expect to have any more device surprises to share.

If we don’t talk before then, have a safe and happy holiday season 🙂

Ting holiday shipping times
The short version: order soon

It is 13 days before Christmas and all through the warehouse, the crew is busy packing up Ting devices in order to get them out in time.

What, you were expecting a rhyming couplet?

Half price express shipping

In order to get your device in time for Christmas, there are a couple of options. First off, we’ll be dropping the price of express shipping by 50% for the holidays; starting tomorrow afternoon (December 13) right now and through the end of the holiday season, express shipping (FedEx delivery within two business days from the time it’s picked up and on the truck) will cost $12.50 (regular price $25). Express shipping is the best option to ensure timely delivery.

Order dates and ground shipping times

If you decide to go the free shipping route, please note the following (geographically dispersed) approximate shipping times and get your order in ASAP. Place your order before 5pm ET Monday to Friday and available devices (that is, any device on the Ting Devices page that doesn’t have a caveat like “ships in 3-4 days”) will leave the warehouse on the same day.

Standard shipping average delivery times

  • Boston, MA – 3 – 5 days
  • Miami, FL – 3 – 5 days
  • Seattle, WA – 2 – 3 days
  • Los Angeles, CA – 2 – 3 days
  • Dallas, TX – 3 – 5 days
  • Denver, CO – 3 – 5 days

Please note these timeframes are an average. Please err on the side of caution. For example, shipping to Los Angeles, most orders make it to their destination within two days. However, we’ve seen a few take up to five days to arrive; once they’re on a truck, there’s nothing we can do to speed things along.

For shipping locations outside of major city centers, tack on at least one business day for suburban areas and two for rural areas. The overall average for standard (that is not express) shipments is eight days and accounts for rural areas and the non-contiguous states Alaska and Hawaii.

The safest bet is to choose express shipping at checkout: that’s why we’ve dropped the price by 50% for the holiday season. We’d hate to see anyone disappointed.

The confirmation emails we send upon completion of your order include tracking information so you can get updates on your package as it makes its way to you.

New video start up guides on Ting

In the new year, we’ll be redesigning our video start up guides. Gone are the real-time walkthroughs with voice over (from a VO guy some of you have said sounds like James Stewart), replaced with a more straight-ahead and polished approach.

Rather than bundling several topics into one video we’ll be breaking out the topics people need to get started (how to set a passcode lock, how to download and install an app, how to connect a Bluetooth device and so on) as quick-hit help videos. We’ll be doing up to 15 per device.

These prototypes are available in up to 720p resolution. Click the cog icon in the embedded YouTube videos below to access quality settings. The final renders will be available in up to 1080p.

Prototype 1 – Ting Start Up Guide video

Prototype 2 – Ting Start Up Guide video

This is where you come in

Before we really start cranking through these videos, we’d love to hear your thoughts. The content of these videos is early stages. This topic in particular is pretty rudimentary for anyone who’s had a smartphone before. However, think of the newbies. (Won’t somebody please think of the newbies?!)

What we’re interested to hear is what you think of the treatment overall. Is the on-screen text easy to follow along with? Is what’s going on easy to see? Is it too fast? Too slow? Do you prefer version one with blue text on the right and the phone on the left, or version two with black text on the left and the phone on the right? Perhaps you’d prefer some combination of the two. We’d love to hear from you before we finalize our plans for the redesigned Ting start up guide videos.

These videos serve a dual purpose. First and foremost, they are designed to help those new to the world of Android figure out how to get things done. Second, they’re designed to give people looking to buy a new device a much closer look at how the device works, what it looks like in the real world and so on.

With all that said, please feel free to sound off in the comments below. We’ve also put together quick survey where you can share your opinions.

Bring a Sprint device to Ting.
You know you wanna.

Now you can bring a Spring device to Ting

Bringing your eligible, inactive Sprint device to Ting is now real. Like live on the Ting site, not hidden behind any barriers and ready to go real. Today, we’re launching the bring a Sprint device to Ting public beta with official support for seven devices:

  • HTC EVO 4G
  • HTC EVO 3D 4G
  • HTC EVO Shift
  • LG Optimus S
  • LG Viper
  • Motorola Photon 4G
  • Motorola Photon Q
  • Samsung Galaxy SII Epic 4G Touch
  • Samsung Epic 4G
  • Samsung Nexus S
  • Samsung Galaxy Victory
  • Samsung Galaxy SIII
  • Samsung Galaxy Note II

Why isn’t the supported devices list longer?

As the old saying goes, it’s not the length of the list it’s how much of the device market it covers by volume (or something like that). Based on the data we collected with our various bring your own device surveys and in the early closed beta phase, we’ve got around 80% of the devices people want to bring from Sprint to Ting covered with these seven devices.

We’ve mentioned previously that BlackBerry, iPhone, and Push to Talk (PTT) devices cannot make the move to Ting at all at present. Also, Boost and Virgin Mobile devices are out of the running entirely, despite the fact that they also work on the Sprint network.

There are a few different reasons we’re not officially supporting the remaining models on the unwieldy “whitelist” at present.

  • It is a 3G device without MMS that we haven’t explicitly tested.
  • It is a 3G device with MMS for which we don’t yet have the step-by-step instructions to reprogram the MMS settings.
  • It is a 4G WiMAX device for which we don’t yet have instructions to reprogram the MMS and 4G data settings.

This is where the Ting community comes in: If you try to bring a device other than the seven officially supported phones over through the bring your inactive Sprint device to Ting open beta, we’d love to hear from you; we’ll be using your feedback to build out our supported devices list.

I’m ready to bring a Sprint device to Ting. What now?

The bring a Sprint device to Ting online app is designed to keep things simple and make it so anyone with one of the Sprint devices listed can just click a couple of buttons and turn it into a Ting device.

Please note: a device that’s currently active on the Sprint network cannot be brought over. It must be deactivated first. If you can make phone calls from your Sprint phone now, it’s an active device and you’ll have to give Sprint a call to cancel service.

Porting is also a bit of an ordeal as it stands. If you need to bring both your device and your number over to Ting, you’ll have to find an intermediary home for your mobile number while the switch happens. Early beta testers who needed to bring their number along for the ride successfully ported their number to an existing Ting device or to Google Voice, went through the process to turn their Sprint device into a Ting device, activated on Ting and then brought their mobile number back.

For officially supported devices, we’ll notify you with an email that includes the simple instructions you need to configure these settings as soon as your device is ready to be activated on Ting. You can also find complete instructions on our BYOD help site.

My Sprint device isn’t officially supported. Why has fate so cruelly turned against me?

Fate can indeed be a fickle mistress. All hope is not lost though.

The bring your inactive Sprint device to Ting process can work for other Sprint devices that we’re not supporting in this public beta. There’s an active forum running on the Ting help site about bring your own inactive Sprint device to Ting and which devices our customers have been able to activate thus far.

Bringing over an unsupported device is something you can try, but not if you can’t handle surprises. It could (should) just work and your inactive Sprint device will be instantly and magically turned into a Ting device, ready to be activated. On the other hand, it might not and it could wreck your day. That’s not likely, but file this under “Don’t say we didn’t warn you.” In this latter case, you’d have to call Sprint to reactivate your device if you wanted to use it on their network. Or you can work with the Ting community to figure out what went wrong and set it right.

We’ll continue to work with the Ting community as they (you!) try out the bring your own inactive Sprint device process on devices we don’t currently offer support for. As we compile these success stories and any pratfalls along the way we’ll be able to add more devices to our supported list.

Do you have an eligible, inactive Sprint device you’re looking to bring to Ting? Are you waiting for us to add support for a specific device? Let us know in the comments or reach out on Twitter or Facebook!