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Why doesn’t Ting Internet offer multiple service levels?

A drawing of a fiber cable next to our multiple service levels article

We believe that crazy fast fiber Internet is the future for North America. For the world, ultimately, but let’s not get ahead of ourselves here. It’s that belief that prompted our decision to not offer a plethora of service levels.

We want to offer the best Internet access in North America and we want to do it at a reasonable price. What we don’t want to do is play the big conglomerate cable access game.

To that end, we’re going all in on crazy fast fiber Internet access. What we’re offering is symmetrical gigabit Internet access. For homes, it’s $89 per month. For businesses, it’s $139 per month.

We think that the Internet access speeds the incumbents offer become less and less adequate with each passing day. We think the packages they offer are at best, a stall tactic while they try to squeeze every penny out of an aging infrastructure that was never designed with the Internet in mind and at worst, are an exercise in obfuscation.

In short, we believe in the gig and we’re confident in our all or nothing approach. We’re going to leave the middle ground to the traditional cable companies to muck around in. By sidestepping the 25, 40, 50 Mbps options that the traditional copper incumbents offer, we’re stepping over that whole ugly part of the business, too. We think it’s time that Internet access in North America rise above all the scrabbling and positioning and instead step up with a little innovation.

We’re offering an inexpensive $19/mo. symmetrical 5 Mbps fiber connection to homes that want out from under the cable conglomerate thumb but for whom the gig is too much. This isn’t so much a product offering as it is a small, early effort at bridging the digital divide.

Ultimately, we’re offering symmetrical gigabit Internet access. That’s it, that’s all. If you get it, we’re confident that you’ll get it and we’ll do everything in our power to get it to you.