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Frequently asked questions

• How do I sign up for Ting Internet?

  Check availability for Ting Internet at your address. If we're in your neighborhood, you can build a plan and place an order.

  If we’re not in your neighborhood yet, you can still make a pre-order and we’ll let you know as soon as a connection is available.

• When will Ting Internet be in my neighborhood?

  Generally, the more interest we receive from residents of a town or neighborhood, the faster we’ll get there. You can let us know you want fiber internet by making a pre-order, and we’ll let you know as soon as it’s available.

• How long does fiber installation take?

  If Ting Internet is new to your neighborhood, it takes about 3 weeks from conducting an initial home assessment to having your connection set up. Learn more about the installation process.

• Where can I find my bill?

  Your Ting Internet account makes it easy to see your latest bill, download past bills and make changes to details like your payment method and billing address.