Ting Internet Terms of Service

These Terms of Service (“Terms”) apply to your use of Ting Internet (“Service”) and any equipment or devices needed to deliver that service (“Devices”). The Service and Devices are provided by Ting Fiber, LLC, or one of its subsidiaries.*

By applying for, ordering, or using the Service, you accept these Terms, including any applicable regional appendices based on your service address. You must be at least 18 years old and can enter into a legal agreement for yourself, and anyone at the premises served. Accepting these Terms does not guarantee that Ting will install or provide the Service to you.

Please read these terms and conditions carefully. They contain limitation of liability and mandatory arbitration clauses and prohibit you from bringing or participating in class arbitrations.

Changes to the Terms

We may change these Terms or our prices at any time. Unless prohibited by law, we may also modify or cancel your service or account or take corrective actions if you violate any part of these Terms. You should regularly check our website (ting.com) for the most current version of the Terms.

Service Description

Ting provides high-speed fiber Internet for residential and business use at a single location. The Service is intended for customary usage for one household or business at a time and may not be shared across multiple units (e.g., apartments or offices). Please contact us directly if you need services for multiple units or larger buildings. Business customers must purchase a business account and are still subject to these Terms of Service. Construction, installation, service, and other fees may be higher for business users. Individuals who sign up on behalf of a business represent and warrant that they have authority to bind such business to these Terms of Service.

Additional services, such as static IP addresses, may be available for an extra cost. Contact us to discuss these options.

Installation

We need access to your property to install Ting Internet, which may include installing Devices both inside and outside and possibly using underground conduits or existing wiring. We may take photographs of the Devices and surrounding area for quality control purposes. You agree that our technicians may need to drill holes in any structure on the premises in addition to  using existing facilities on your property to complete the installation.

If you rent or do not own the property, you must obtain permission from the property owner before installation. You may be required to provide written evidence of this permission. If you fail to get the necessary permissions and the property owner takes legal action against Ting, you agree to reimburse Ting for any costs and expenses, including attorneys’ fees, damages, and the cost to de-install, which are incurred by Ting because you did not have the necessary permissions.

You are responsible for notifying us of any obstacles (like underground sprinkler systems or invisible fences) that might affect the installation. If we need to move our equipment due to your actions, omissions, or requests, you will be responsible for covering those costs. While we typically do not charge for standard installations, we reserve the right to charge additional fees in special circumstances.

If you reside in an area covered by a regional partner agreement (see Appendices), additional installation terms may apply, including grant of easement or property access rights to third-party infrastructure partners.

Regional Partner Access Agreements

In some service areas, installation and service are subject to additional terms and conditions established through agreements with local infrastructure partners. If you reside in one of these areas, those additional terms are binding and apply to your use of the Service and Devices, including how the fiber-optic connection is installed and maintained on your property. These area-specific terms are set out in the appendices to these Terms of Service. By accepting these Terms, you also accept the applicable Appendix if your service address is in any of the following areas: Encinitas, Solana Beach, or Carlsbad, California (Appendix A); Westminster, Maryland (Appendix B); Memphis, Tennessee (Appendix C); or Fullerton, California (Appendix D). Additional areas may be added from time to time, and you should review the appendices to confirm whether any apply to your service location.

Devices

Devices provided by Ting remain the property of Ting or its successors. You allow Ting to enter your property to perform maintenance or upgrades or remove the Devices when your service ends. You are responsible for the Devices while they are on your property and must pay for any damaged, lost, or stolen devices, regardless of fault. Some Devices may come with separate terms and conditions. Some Devices, such as Whole Home WiFi, involve separate terms and conditions. Ting is not responsible for and will not compensate you for any device owned by you that is used in connection with the Services.

Billing and Payment

Service prices do not include taxes, government fees, surcharges, or other regulatory fees, which will be added to your bill. You agree to pay for the Service, including any fees and taxes, before each billing cycle. Ting only accepts payments by credit card, debit card, or ACH; checks are not accepted. Any unpaid amounts will incur interest at the lower of 2.5% or the maximum rate allowed by law.

If you believe your bill contains an error, you must notify us within 30 days of receiving the bill. If you do not notify us within thirty (30) days of the date you receive your bill, you waive any right to dispute the charge, including in arbitration or a court proceeding. If a payment method is denied or a chargeback occurs, we may suspend your service until payment is received.
Repeated payment issues may result in additional actions, including requiring prepayment for continued service.  If we determine that the disputed charge was inappropriate and was raised by you in a timely manner, we will credit, refund, or provide other compensation to you. If we credit, refund, or provide other compensation to you to settle a disputed charge, you agree that the dispute is fully and finally resolved.

Acceptable Use Policy

You agree not to use the Service for any illegal, fraudulent, or abusive activities, as determined by Ting. You may not use the Service to harass, threaten, or defame any individual or entity or to interfere with another customer's use of the Service or our infrastructure. You are responsible for all activity on your account.

Examples of prohibited activities include but are not limited to:

• Sending spam or unsolicited messages.
• Engaging in illegal activities such as terrorism, threats, fraud, or advocacy of violence.
• Distributing malware or engaging in phishing.
• Reselling the Service or operating servers for commercial purposes.
• Violating copyright laws.

Ting reserves the right to suspend or terminate your service with or without if Ting determines, in its sole discretion, that you may have violated or are likely to violate these Terms. You are responsible for all activity on the Services under your account, even if you did not undertake the activity yourself.

Digital Millennium Copyright Act

The Digital Millennium Copyright Act of 1998 (the “DMCA” found at 17 U.S.C. § 512) provides that owners of copyrighted works who believe that their rights under U.S. copyright law have been infringed may report alleged infringements (“Notification”) to service providers. Once such a Notification is received, service providers automatically have certain obligations. Accordingly, in accordance with the DMCA and other applicable laws, Ting maintains a policy that provides for the termination of the Services, under appropriate circumstances, if customers are using the Services for repeat infringements. In addition, Ting does not waive any other remedy it may have against customers for copyright infringement.

DMCA Copyright Notifications:

If you are a copyright owner or an agent of a copyright owner and you believe that your rights under U.S. copyright law have been infringed, you may submit a Notification pursuant to the DMCA to the address listed in the first paragraph of these terms and conditions or via email to dmca@ting.com. Please include: i) a signature (electronic is fine) of a person authorized to act on behalf of the owner of the intellectual property allegedly infringed; ii) identification of the copyrighted work(s); iii) contact information; iv) a statement that the complaining party has a good faith belief that the material is not authorized by the copyright owner and violates their intellectual property rights; and v) a statement that the information in the notification is complete and accurate to the best of the complaining party’s knowledge. False notices are bad for everyone, and anyone who makes a false notice may subject themselves to substantial penalties.

Privacy and Use of Your Information

By accepting these Terms, you also agree to our Privacy Policy, which explains how we collect, use, and share your data. This policy is available on our website and may change over time.

Cooperation with Law Enforcement

Ting will cooperate with law enforcement if required by law. We may disclose your information if properly requested. When possible, we will attempt to notify you beforehand, but this may not always be allowed or practical.

Website Use

You may use our website to manage your account, make payments, view content, and learn more about our services and devices. Use of the website is subject to these Terms and our Privacy Policy.

Dispute Resolution

If a disagreement arises, we agree to try to resolve it by discussing it first. If the issue is not resolved within 90 days, any claim or dispute will be settled by binding arbitration. If we are unable to resolve an issue within 90 days after first contact about that issue, we each agree that, except as provided below, any and all claims or disputes (whether in contract, tory, or otherwise, whether pre-existing, present, or future, and including statutory consumer protection, common law, intentional tort, injunctive, or equitable claims) in any way related to or concerning these terms of service, our services, devices, or products, including any billing disputes, will be resolved by binding arbitration. The arbitrator must follow these terms of service.  Please contact us with any dispute by contacting us along with a description of the problem, all relevant documents and information as well as your proposed resolution. We will contact you at the email address or phone number that we have on file for you or by mail to your service address. You agree that you may bring claims against Ting only in an individual capacity, not as a plaintiff or class member in any purported class or representative. You may elect to pursue your claim in small-claims court rather than arbitration if you provide us with written notice of your intention to do so within 60 days of your acceptance of these Terms. The arbitration or small-claims court proceeding will be limited solely to your individual dispute or controversy.

Limitation of Liability

You agree that we and our business partners are not liable to you or any third party for any indirect, special, incidental, consequential, exemplary, or punitive damages of any kind, including lost profits (regardless of whether we have been notified that such loss may occur) by reason of any act or omission in our provision of products or services or under any legal theory, including fraud, misrepresentation, breach of contract, personal injury, product liability, or any other theory. We assume no risk or responsibility for your use of any of our services or devices. We are not liable for (1) any act or omission of any other company furnishing a part of our service or any devices provided for such service; (2) errors or omissions of our business partners; (3) any damages that result from any product or service provided by or manufactured by third parties; or (4) any unauthorized or disputed charges for our services that appeared more than 30 days earlier on your online account statement which you did not promptly dispute in accordance with the terms of service. You acknowledge that no fiduciary or other special relationship exists between you and us, either by virtue of the terms of service or your use of our services and devices, or otherwise. Unless prohibited by law, you agree that in no event will Ting be liable for damages or other monetary relief in any more than what you paid to Ting over the last year.

Warranties

Ting provides the services on an “as-is” and “as available” basis without warranties or representations of any kind, express or implied, regarding the products and services provided hereunder or any software used in connection therewith, including but not limited to, and to the extent permitted by law, warranty or title, merchantability, fitness for a particular use, quality, non-infringement, performance, or accuracy. We expressly disclaim any and all implied warranties. We do not promise error-free or uninterrupted service and do not authorize anyone to make warranties on our behalf. In no event will Ting be liable for damages of any kind arising out of or related to your inability to use the services or any third-party services, including E911 or any monitoring (security, medical, etc.,), whether or not Ting was negligent. The services should not be used in life support devices or other critical systems.

Indemnification

You agree to indemnify, defend, and hold harmless Ting, its affiliates, and each of their respective officers, agents, partners, and employees, successors and assigns from and against any and all liabilities, settlements, penalties, claims, causes of action, and demands brought by third parties (including any costs, expenses, and reasonable attorneys’ fees on account thereof) resulting from your use of Ting Services or Devices, or use of the Services or Devices by another person using your account.

Notices and Communications

You may notify us by electronic means via our website. Notices will be considered effective after we receive them. We may provide notices, communications, or disclosures to you via electronic means including by posting to your online Ting account, our own website, via email to the email address(es) associated with your account, text message, mobile application, invoice, or otherwise communicating them to you via your Internet services. In order to access these communications electronically, you will need access to the Internet, a valid email address, access to a computer or other device that includes 128-bit encryption and up to date browser software, and software that allows you to read PDF files. You consent to calls or text messages from us or a third party on our behalf to any telephone number that we provide to you or that we issue to you and understand that such calls or texts may be delivered using artificial or prerecorded messages. You can receive paper copies of these terms and conditions by contacting our customer care department.

Ting may add and update regional Partner Access Agreements in the future. Your continued use of the Service after such an addition constitutes acceptance of the relevant terms.

Termination

You can cancel your service at any time. Service will continue until the end of the current billing cycle, and refunds will not be prorated. Ting reserves the right to terminate your service anytime for any reason.

Content, Security, and Applications

Ting is not responsible for the content or security of any data or applications you use with our Service. You are responsible for securing your data and protecting your devices.

Assignment

You cannot transfer your rights or duties under these Terms without our written consent. We may assign these Terms or any debts owed to us without notice.

*Last Updated: 7-3-2025*

*Ting Internet LLC is the service provider in Colorado (other than Colorado Springs); North Carolina; North Carolina; Idaho; Virginia; Marana; Arizona; and Culver City, California.  Ting Fiber, LLC is the service provider in California (other than Culver City), Colorado Springs, Colorado; Maryland; and Tennessee. Some customers may still be served by Cedar Holdings, LLC.* Ting Fiber LLC and its subsidiaries are located at 7700 S Wheeling Ct., Centennial, CO 80112. In certain markets, network infrastructure is provided or maintained in partnership with a third-party entity, as described in the applicable regional appendix.

Appendix A: Partner Access Agreement for Encinitas, California

This Agreement between (a) the Resident identified in the service application (“Customer”), of the property located at the address in Encinitas, California on the one hand; and (b) Netly Fiber Holdings, LLC. and Ting FIber, LLC (“Fiber Companies”) on the other.

The purpose of the Agreement is to provide written instruction and authority for Fiber Companies to install a fiber-optic Internet connection (hereafter, the "Fiber Connection") to the identified residence from the public right of way, through, across and into the property.

By agreeing to this Appendix, the Owner(s) agree to and represent that:

1. By requesting the installation of a fiber-optic connection and related customer premise equipment, the Resident is committing to activate Internet service from Tng Fiber, LLC Once the installation is completed, the credit card on file will be charged for service on a monthly basis.
2. The person(s) signing this document is either the owner of the residence or a Resident of the property with authority to enter into this Agreement.
3. The Fiber Companies and any employee, contractor, representative, or subcontractor of the Fiber Companies is authorized to access the property to install, maintain and repair the fiber-optic connection.
4. Taking into consideration Resident’s preferences, the Fiber Companies will determine the most expedient way to install the fiber-optic connection.
5. The Fiber Companies will install and maintain the fiber-optic connection in a commercially reasonable manner. In the unlikely event that construction, repair, or maintenance is needed, the Fiber Companies will reasonably attempt to notify the Resident at least 24 hours in advance, and will perform those activities between 8:00 a.m. and 7:00 p.m.
6. The Resident is responsible for maintaining the area above and around the fiber-optic connection to preserve access by the Fiber Companies for construction, maintenance, and repair. Failure to preserve free access to the fiber-optic connection will void the Fiber Companies' obligation to maintain and repair the connection.
7. The Fiber Company may remove or abandon the fiber-optic connection with ninety (90) days written notice by the Fiber Companies.
8. The Resident may not use the fiber-optic connection for any activity or purpose other than to receive Internet and related services from the companies approved by the Fiber Companies.
9. The Customer must indicate whether the property is governed by an HOA or Property Management Company.
10. Fiber Installation Location:
    • Step one of the fiber installation process involves a representative of Netly Fiber Holdings, LLC. installing a fiber-optic connection from the edge of your property to the exterior of your dwelling.
    • Step two involves Ting Fiber, LLC bringing the fiber into your home and connecting your Internet service. At this time, an external utility box, an internal fiber termination box, and a wireless router will be installed.
    • The Fiber Company representative will make their best effort to install the fiber-optic connection where you have requested. Items to consider before making a decision: The default location of this connection is where the existing utilities enter your home.

By accepting Ting's Terms of Service, the Customer also agrees to this Partner Access Agreement applicable to residents of Encinitas, California.

Appendix B: Partner Access Agreement for Solana Beach, California

This Agreement between (a) the Resident identified in the service application (“Customer”), of the property located at the address in Solana Beach, California on the one hand; and (b) Netly Fiber Holdings, LLC. and Ting FIber, LLC (“Fiber Companies”) on the other.

The purpose of the Agreement is to provide written instruction and authority for Fiber Companies to install a fiber-optic Internet connection (hereafter, the "Fiber Connection") to the identified residence from the public right of way, through, across and into the property.

By agreeing to this Appendix, the Owner(s) agree to and represent that:

1. By requesting the installation of a fiber-optic connection and related customer premise equipment, the Resident is committing to activate Internet service from Tng Fiber, LLC Once the installation is completed, the credit card on file will be charged for service on a monthly basis.
2. The person(s) signing this document is either the owner of the residence or a Resident of the property with authority to enter into this Agreement.
3. The Fiber Companies and any employee, contractor, representative, or subcontractor of the Fiber Companies is authorized to access the property to install, maintain and repair the fiber-optic connection.
4. Taking into consideration Resident’s preferences, the Fiber Companies will determine the most expedient way to install the fiber-optic connection.
5. The Fiber Companies will install and maintain the fiber-optic connection in a commercially reasonable manner. In the unlikely event that construction, repair, or maintenance is needed, the Fiber Companies will reasonably attempt to notify the Resident at least 24 hours in advance, and will perform those activities between 8:00 a.m. and 7:00 p.m.
6. The Resident is responsible for maintaining the area above and around the fiber-optic connection to preserve access by the Fiber Companies for construction, maintenance, and repair. Failure to preserve free access to the fiber-optic connection will void the Fiber Companies' obligation to maintain and repair the connection.
7. The Fiber Company may remove or abandon the fiber-optic connection with ninety (90) days written notice by the Fiber Companies.
8. The Resident may not use the fiber-optic connection for any activity or purpose other than to receive Internet and related services from the companies approved by the Fiber Companies.
9. The Customer must indicate whether the property is governed by an HOA or Property Management Company.
10. Fiber Installation Location:
    • Step one of the fiber installation process involves a representative of Netly Fiber Holdings, LLC. installing a fiber-optic connection from the edge of your property to the exterior of your dwelling.
    • Step two involves Ting Fiber, LLC bringing the fiber into your home and connecting your Internet service. At this time, an external utility box, an internal fiber termination box, and a wireless router will be installed.
    • The Fiber Company representative will make their best effort to install the fiber-optic connection where you have requested. Items to consider before making a decision: The default location of this connection is where the existing utilities enter your home.

By accepting Ting's Terms of Service, the Customer also agrees to this Partner Access Agreement applicable to residents of Solana Beach, California.

Appendix C: Partner Access Agreement for Carlsbad, California

This Agreement between (a) the Resident identified in the service application (“Customer”), of the property located at the address in Carlsbad, California on the one hand; and (b) Netly Fiber Holdings, LLC. and Ting FIber, LLC (“Fiber Companies”) on the other.

The purpose of the Agreement is to provide written instruction and authority for Fiber Companies to install a fiber-optic Internet connection (hereafter, the "Fiber Connection") to the identified residence from the public right of way, through, across and into the property.

By agreeing to this Appendix, the Owner(s) agree to and represent that:

1. By requesting the installation of a fiber-optic connection and related customer premise equipment, the Resident is committing to activate Internet service from Tng Fiber, LLC Once the installation is completed, the credit card on file will be charged for service on a monthly basis.
2. The person(s) signing this document is either the owner of the residence or a Resident of the property with authority to enter into this Agreement.
3. The Fiber Companies and any employee, contractor, representative, or subcontractor of the Fiber Companies is authorized to access the property to install, maintain and repair the fiber-optic connection.
4. Taking into consideration Resident’s preferences, the Fiber Companies will determine the most expedient way to install the fiber-optic connection.
5. The Fiber Companies will install and maintain the fiber-optic connection in a commercially reasonable manner. In the unlikely event that construction, repair, or maintenance is needed, the Fiber Companies will reasonably attempt to notify the Resident at least 24 hours in advance, and will perform those activities between 8:00 a.m. and 7:00 p.m.
6. The Resident is responsible for maintaining the area above and around the fiber-optic connection to preserve access by the Fiber Companies for construction, maintenance, and repair. Failure to preserve free access to the fiber-optic connection will void the Fiber Companies' obligation to maintain and repair the connection.
7. The Fiber Company may remove or abandon the fiber-optic connection with ninety (90) days written notice by the Fiber Companies.
8. The Resident may not use the fiber-optic connection for any activity or purpose other than to receive Internet and related services from the companies approved by the Fiber Companies.
9. The Customer must indicate whether the property is governed by an HOA or Property Management Company.
10. Fiber Installation Location:
    • Step one of the fiber installation process involves a representative of Netly Fiber Holdings, LLC. installing a fiber-optic connection from the edge of your property to the exterior of your dwelling.
    • Step two involves Ting Fiber, LLC bringing the fiber into your home and connecting your Internet service. At this time, an external utility box, an internal fiber termination box, and a wireless router will be installed.
    • The Fiber Company representative will make their best effort to install the fiber-optic connection where you have requested. Items to consider before making a decision: The default location of this connection is where the existing utilities enter your home.

By accepting Ting's Terms of Service, the Customer also agrees to this Partner Access Agreement applicable to residents of Carlsbad, California

Appendix D: Partner Access Agreement for Westminster, Maryland Residents

This Agreement between the Owner(s) of the residence located in Westminster, Maryland, and the Mayor and Common Council of Westminster (“The City”), a Maryland municipal corporation gives the City permission to install a fiber optic connection to the residence from the street (“the Drop’) across the property (“the Drop Area”).

By accepting this appendix as part of the Ting Terms of Service, the Owner(s) agree to and represent that:

1. The person(s) agreeing to this document are the owners of the property where they are requesting service.
2. The Owner(s) agree to allow the City and any employee, contractor, representative, or subcontractor of the City on to the property to install, maintain, and repair the fiber optic Drop.
3. Taking into consideration the Owner(s) preferences, the City will determine the most expedient way to install the Drop, whether using an aerial or underground approach.
4. The City will install and maintain the Drop in a commercially reasonable manner, and will reasonably attempt to notify the Onwer at least 24 hours in advance of construction, repair, or maintenance activities and will perform those activities between the hours of 8:00 a.m. and 7:00 p.m.. The City will attempt to reasonably accommodate any rescheduling request by the Owner, but Owner will be responsible for any damage or loss resulting from any subsequent delays due to rescheduling.
5. Installation of the Drop does not obligate the City to provide services to the Owner(s). To obtain service, the Owner(s) will need to contract with a City-approved Service Provider.
6. Owner(s) are responsible for maintaining the area above and around the Drop Area to preserve access by the City for construction, maintenance and repair of the Drop. Failure to preserve free access to the Drop Area will void the City’s obligation to maintain and repair the Drop.
7. The City may remove or abandon the Drop with ninety (90) days written notice by the City.
8. Owner may not use the Drop for any activity or purpose other than those explicitly approved by the City.
9. This agreement will continue until such time as it may be terminated in writing by the Owner or the City upon ninety (90) days written notice. The Drop will remain the property of the City unless abandoned by the City.
10. Owner must indicate if property is the site of multiple dwelling

Fiber Drop Installation Process

Step one of the fiber installation process involves a representative of the City of Westminster installing a fiber optic drop from the edge of your property to the exterior of your dwelling.

Step two involves Ting bringing the fiber into your home and connecting your Internet service. At this time, an external utility box, an internal fiber termination box, and wireless router will be installed.

The City representative will make their best effort to locate the drop where you have requested. Items to consider before making a decision: The default location of this drop is where the existing utilities enter your home.

By accepting Ting’s Terms of Service, residents of Westminster, Maryland also agree to this Partner Access Agreement as required for fiber installation.

Appendix E: Partner Access Agreement for Memphis, Tennessee Residents

This Agreement ( this "Agreement")  between:

• (a) the individual signatory (“Customer” or “You”), owner of the property located at the address in Memphis, Tennessee, on the one hand; and
• (b) Blue Suede Networks, LLC ("BSN") and Ting Fiber, LLC ("Ting", and together with BSN, the “Fiber Companies”,) on the other.

The purpose of the Agreement is to provide written instruction and authority for the Fiber Companies to install a fiber-optic Internet connection (hereafter, the “Fiber Connection”) to the identified residence from the public right of way, through, across, and into the property as well as a commitment to activate service with Ting.

Agreement Terms

By accepting this appendix as part of the Ting Terms of Service, the Customer(s) agrees to the following:

1. You agree that clicking to accept, activating, or using services constitutes your electronic signature and full consent to these terms.
2. By requesting the installation of a fiber-optic connection and related customer premise equipment, the Customer is committing to activate Internet service from Ting. Once the installation is completed, the credit card on file will be charged for service on a monthly basis.
3. The person(s) signing this document are either the owner of the residence or property or otherwise possess full authority to enter into this Agreement and grant the access rights, license and easement herein described.
4. The Customer hereby grants, conveys, and gives to each of BSN and Ting and their employees, contractors, designees, representatives, or subcontractors a non-exclusive license to access the property during regular business hours, including rights of ingress and egress, to install, maintain, and repair the Fiber Connection and to install all necessary equipment appurtenant thereto in the Customer’s premises, in the manner determined by them in their sole discretion. Furthermore, the Customer grants each of BSN and Ting a perpetual easement, without charge, on and through its premises for the aforementioned purposes.
5. The Fiber Companies will endeavor to install the Fiber Connection along the closest feasible pathway from the connection port at the street to the exterior of your dwelling. However, Customer understands and agrees that there is no guarantee that such installation will be completed along the closest feasible pathway. If, for any reason, a permanent Fiber Connection to the premises cannot be made, a temporary drop may be used to install a Fiber Connection to the Service Address. The Customer shall hold the Fiber Companies harmless from any and all claims (except for the Fiber Companies’ gross negligence or willful misconduct) arising from or related to injuries or damages, of whatever kind or nature, caused by such temporary drops.
   
6. The Fiber Companies will install and maintain the Fiber Connection in a commercially reasonable manner. In the unlikely event that construction, repair, or maintenance is needed, the Fiber Companies will reasonably attempt to notify You at least 24 hours in advance, and will perform those activities between the hours of 8:00 a.m. and 7:00 p.m.
   
7. The Customer is responsible for maintaining the area above and around the Fiber Connection to preserve access by the Fiber Companies for construction, maintenance and repair. Failure to preserve free access to the fiber-optic connection will void the Fiber Companies' obligation to maintain and repair the connection. Customer takes full responsibility for marking and notifying the Fiber Companies of any utility, wires, pipes, or other obstructions (e.g., an invisible fence) on the property prior to installation.
8. The Customer acknowledges and agrees that it shall not damage any equipment installed by the Fiber Companies in its premises, including, but not limited to, fiber optic cable(s), electronic access portal(s), and any other equipment. To the extent Customer damages any such equipment, Customer understands and agrees that it shall be liable to the Fiber Companies for such damages, including enforcement and court costs, and legal fees.
9. The Fiber Companies may remove or abandon the Fiber Connection with ninety (90) days written notice by the Fiber Companies.
   
10. The Customer may not modify, relocate, manipulate, destroy, damage, or otherwise use the Fiber Connection for any activity or purpose other than to receive Internet and related services from the companies approved by the Fiber Companies..
    
11. This Agreement and the license, easement and rights herein granted by You to each of the Fiber Companies shall be irrevocable with respect to the premises and shall extend throughout the term of this Agreement or until the date the Fiber Companies’ equipment is removed, whichever is later. The license, easement and rights granted in this Agreement to each of the Fiber Companies shall run with the land. Unless otherwise provided by law, the fiber optic cable(s), electronic access portal(s), and any other equipment shall remain the property of the Fiber Companies, as applicable.
    
12. Fiber companies’ liability to customer, owner(s) and/or users of internet services at the premises (“network users”) on account of any act or omission related to such use of the network shall be limited to actual damage to real or tangible personal property, or bodily injury or death proximately caused by fiber companies’ wilful misconduct or gross negligence. Except for such damages, network users will not be entitled to any other damages from the fiber companies, including indirect, special, consequential, reliance or punitive damages or other economic losses, regardless of the form of action. Fiber companies and their employees, officers, agents, and contractors, will have no liability whatsoever for any damages or modifications to, or loss or destruction of, network user’s hardware or software, including, without limitation, loss of data. Customer assumes full responsibility for educating network users regarding viruses, trojan horses, hacker attacks, etc., and agrees to indemnify and hold fiber companies harmless for costs and damages arising therefrom.
    
13. In the event that one of the Fiber Companies ceases to be a party to this Agreement due to termination, dissolution, or any other reason, the contractual obligations and rights among the remaining parties shall continue in full force and effect, and the termination or departure of one party shall not affect the rights and obligations of the remaining parties under this Agreement.
14. Customer must indicate whether the property is governed by an HOA.
    

Fiber Installation Details

Step one of the fiber installation process involves a BSN representative installing a fiber-optic connection from the edge of your property to the exterior of your dwelling. At this time, an external utility box may be installed at your dwelling.

Step two involves a BSN representative bringing the fiber into your home and connecting your Internet service. At this time, an internal fiber termination box, Optical Network Terminal (ONT), and a wireless router will be installed, as required.

Please note the placement of an external utility box does not necessarily mean the fiber termination box (inside the house connection) must be near that same wall. Finalization of the fiber-optic connection route (step one) must be completed before installation can occur. Inability to complete this step will result in delays in service activation or cancellation of the service order.

By accepting Ting’s Terms of Service, Memphis, TN residents explicitly agree to this Partner Access Agreement as a condition for service installation and activation.

Appendix F: Partner Access Agreement for Fullerton, California Residents

This Agreement between:

• (a) the Resident identified in the Ting service order (“Customer”), of the property located at an address in Fullerton, California, on the one hand; and
• (b) SiFi Networks [Fullerton] LLC and Ting Fiber, Inc. (“Fiber Companies”), on the other.

The purpose of the Agreement is to provide written instruction and authority for Fiber Companies to install a fiber-optic Internet connection (hereafter, the “Fiber Connection”) to the identified residence from the public right of way, through, across, and into the property.

Agreement Terms

By agreeing to this appendix, the Customer acknowledges, agrees and represents that:

1. By requesting the installation of a fiber-optic connection and related customer premise equipment, the Resident is committing to activate Internet service from Ting Fiber, Inc. Once the installation is completed, the credit card on file will be charged for service on a monthly basis.
   
2. The person(s) agreeing to this document is either the owner of the residence or a Resident of the property with authority to enter into this Agreement.
   
3. The Fiber Companies and any employee, contractor, representative, or subcontractor of the Fiber Companies is authorized to access the property to install, maintain, and repair the fiber-optic connection.
   
4. Taking into consideration Resident's preferences, the Fiber Companies will determine the most expedient way to install the fiber-optic connection.
   
5. The Fiber Companies will install and maintain the fiber-optic connection in a commercially reasonable manner. In the unlikely event that construction, repair, or maintenance is needed, the Fiber Companies will reasonably attempt to notify the Resident at least 24 hours in advance, and will perform those activities between the hours of 8:00 a.m. and 7:00 p.m.
   
6. The Resident is responsible for maintaining the area above and around the fiber-optic connection to preserve access by the Fiber Companies for construction, maintenance and repair. Failure to preserve free access to the fiber-optic connection will void the Fiber Companies' obligation to maintain and repair the connection.
   
7. The Fiber Company may remove or abandon the fiber-optic connection with ninety (90) days written notice by the Fiber Companies.
   
8. The Resident may not use the fiber-optic connection for any activity or purpose other than to receive Internet and related services from the companies approved by the Fiber Companies.
9. The Resident must indicate whether the property is governed by an HOA.
   

PROPERTY ACCESS LICENSE

1. Grant of License. For good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the undersigned (“Subscriber”) hereby grants unto SiFi Networks [Fullerton] LLC (“Network Owner”), its parents, subsidiaries, or other affiliated entities and its suppliers, agents, Services providers and contractors, the right, privilege and authority (i) to deliver, and connect the Premises (listed below) to, all services that the Facilities can support (“Services”), (ii) to, in its discretion (but without any obligation), access, construct, relocate, replace, operate, repair, maintain, upgrade, configure and remove the fiber optic network facilities (including, but not limited to, fiber optic cables, drops, temporary drops, jumpers, splice enclosures, distribution hubs and distribution terminals, electronic access portals, optical network terminals, power supply units, battery backup units, innerducts, wall plates, conduits, raceways and moldings, copper cables and wires, coaxial cables and wires, jacks, interconnection devices, interface modules, optical network equipment cabinets, and associated equipment and facilities) (collectively, the “Facilities”) within the building(s) and improvement(s) and upon, over, under and along the Premises which Subscriber owns or in which Subscriber has an interest and is authorized to enter into this Property Access License (this “License”)and (iii) to enter the Premises as may be necessary to exercise the rights granted by this License.
2. Term; Recordation; Authority. This License shall be irrevocable during any period in which any Services are provided to the Premises and if Subscriber terminates all Services, this License may be terminated by Subscriber upon thirty (30) days’ prior written notice to Network Owner. This License shall run with the land and at Network Owner’s sole discretion, may be recorded in the property records office of the county where the Premises are located. If Network Owner elects to record this License, Subscriber shall reasonably cooperate with Network Owner in recording this License. If Subscriber is not the owner of the Premises, Subscriber represents and warrants that the owner has granted Subscriber authority to grant this License. It is the obligation of the Subscriber to obtain any necessary approval from the owner of the Premises required for this License. At the request of Network Owner, Subscriber shall supply the owner’s name, address and phone number and/or evidence that the rightful owner has provided such approval. Subscriber shall indemnify and hold harmless Network Owner and its contractors and Service providers for claims arising due to Subscriber’s failure to obtain any required approvals or consents prior to granting this License.
   
3. Ownership; No Damage. Unless otherwise provided by applicable law, the Facilities shall remain at all times the Network Owner’s property and shall not become fixtures or in any way a part of the Premises. Subscriber shall not sell, lease, abandon, or giveaway the Facilities or any part thereof. Subscriber shall not, and shall not permit, damages or loss to the Facilities and upon termination of Services and if requested by Network Owner or Service provider, shall return the Facilities to the Network Owner or Service provider, as the case may be, in good condition. Subscriber shall be liable to Network Owner, and Network Owner may obtain reimbursement directly from Subscriber, for such damages or loss, including enforcement and court costs, and attorney fees. This provision shall survive the termination of this License.
4. Limitation of Liability. The limitation of liability set forth in this section apply to any acts, omissions and negligence of network owner and its suppliers, agents, providers and contractors (and each of their respective officers, employees, agents, contractors or representatives) related to this license. Under no circumstances shall network owner be liable to subscriber for indirect, special, incidental, consequential, punitive, or exemplary damages arising out of or in connection with the services, facilities or any acts or omissions associated therewith, whether such claim is based on breach of warranty, contract, tort or any other legal theory. Subscriber’s exclusive remedy with respect to the use of the services or the facilities or any breach of this license, shall be subscriber’s ability to terminate the service and to terminate this license. This section shall survive the termination of this license.
   
5. Miscellaneous. Signatures of this License which are transmitted by either physical or electronic means or both are valid for all purposes. If any provision of this License is held by the final judgment of any court of competent jurisdiction to be illegal, invalid or unenforceable, the validity of the remaining portions or provisions must not be impaired or affected, and the rights and obligations of the parties must be construed and enforced as if this License did not contain that certain part, term or provision held to be illegal, invalid or unenforceable. This License constitutes the entire agreement between Subscriber and Network Owner with respect to the license granted hereby and may be amended or altered only by written agreement executed by both parties, and supersedes all prior agreements, whether written or oral, between the parties. This License must be construed and enforced in accordance with the laws of the state in which the Premises are located. This License is binding upon and shall inure to the benefit of the parties and their respective successors and assigns.
   

By accepting Ting’s Terms of Service, residents of Fullerton, CA also agree to this Partner Access Agreement and Property Access License, required for service installation and ongoing access to network infrastructure.